Refund Policy

At NeuroLearn Academy, we are committed to providing high-quality educational services and ensuring student satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted for our courses and services.

1. General Refund Policy

We offer a satisfaction guarantee for our educational programs. If you are not satisfied with a course, you may request a refund according to the terms outlined in this policy. Refund eligibility depends on various factors including the timing of your request, course completion status, and specific program terms.

2. Money-Back Guarantee Period

2.1 Standard 14-Day Money-Back Guarantee

For most courses, we offer a 14-day money-back guarantee from the date of purchase. During this period, you may request a full refund if:

• You have completed less than 25% of the course content
• You have not downloaded or accessed any course materials marked as non-refundable
• You have not received a completion certificate
• Your request is made in writing within 14 days of purchase

2.2 Extended 30-Day Money-Back Guarantee

Selected premium programs may offer an extended 30-day money-back guarantee. Eligibility criteria for these programs include:

• Less than 30% course completion
• No certificate has been issued
• Request submitted within 30 days of enrollment

The specific guarantee period applicable to your course will be clearly stated at the time of purchase.

3. Refund Eligibility Criteria

*Except for courses with extended 30-day guarantee

4. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Completed Courses: Courses where a completion certificate has been issued
• Downloadable Resources: Courses or materials that have been downloaded in their entirety
• One-on-One Coaching: Personalized coaching sessions that have been scheduled or completed
• Live Workshops: Live training sessions or workshops that have occurred
• Bundled Packages: Bundle purchases where individual components have been substantially accessed
• Discounted or Promotional Courses: Courses purchased at special promotional pricing (over 50% discount)
• Third-Party Certifications: External certification exam fees or third-party credentials
• Subscription Services: Monthly or annual subscription fees after the first payment cycle

5. Requesting a Refund

5.1 How to Request

To request a refund, you must:

1. Submit a written refund request via email to [email protected]
2. Include your full name, email address used for registration, and order number
3. Provide the course name and enrollment date
4. Explain the reason for your refund request
5. Confirm your completion status in the course

5.2 Processing Time

Refund requests are typically processed within 5-10 business days of receipt. You will receive an email confirmation once your request has been reviewed. If approved, refunds will be issued to the original payment method within:

• Credit/Debit Cards: 7-14 business days
• PayPal: 3-5 business days
• Bank Transfers: 10-15 business days

Processing times may vary depending on your financial institution.

6. Special Circumstances

6.1 Technical Issues

If you experience persistent technical problems that prevent you from accessing course content, and our support team is unable to resolve the issues within a reasonable timeframe, you may be eligible for a full refund regardless of the standard refund period.

6.2 Medical or Emergency Situations

In cases of serious illness, medical emergencies, or other exceptional circumstances that prevent you from completing a course, we may offer:

• Course access extension
• Course credit for future enrollment
• Partial refund on a case-by-case basis

Documentation may be required to verify emergency situations.

6.3 Course Cancellation by Academy

If NeuroLearn Academy cancels a course before it begins or discontinues a course you have enrolled in, you will receive:

• A full refund of the course fee
• OR equivalent credit toward another course of equal or lesser value
• OR access to a comparable replacement course

7. Subscription and Membership Refunds

7.1 Monthly Subscriptions

Monthly subscriptions may be canceled at any time. Upon cancellation:

• You will retain access until the end of the current billing period
• No refunds will be provided for partial months
• You will not be charged for subsequent months

7.2 Annual Subscriptions

Annual subscriptions are eligible for pro-rated refunds if:

• Cancellation occurs within 30 days of initial purchase (full refund)
• Cancellation occurs after 30 days but within the first 90 days (pro-rated refund for unused months)
• After 90 days, no refunds are available, but access continues until the end of the subscription period

8. Partial Refunds

In certain situations, we may offer partial refunds at our discretion:

• When course completion is between 25-50% within the guarantee period
• When technical issues affected a portion of your course experience
• When course content significantly differs from advertised description
• For bundle purchases where only some components have been accessed

Partial refund amounts are determined on a case-by-case basis.

9. Course Credits and Transfers

As an alternative to refunds, we may offer:

• Course Credits: Full or partial credits applicable to future course purchases
• Course Transfers: The option to transfer to a different course of equal or lesser value
• Access Extensions: Extended time to complete the current course

Course credits are valid for 12 months from the date of issue and cannot be redeemed for cash.

10. Refund Restrictions

Refunds will not be granted in the following situations:

• Failure to complete a course due to personal time constraints
• Change of mind after the guarantee period has expired
• Violation of our Terms & Conditions or Acceptable Use Policy
• Account suspension or termination due to policy violations
• Unauthorized sharing of course access or materials
• Previous refund requests for the same or different courses (pattern of refund requests)
• Technical issues caused by student's equipment, internet connection, or software

11. Dispute Resolution

12. Payment Disputes and Chargebacks

We encourage you to contact us directly to resolve any payment concerns before initiating a chargeback with your payment provider. Initiating a chargeback:

• May result in immediate account suspension
• May prevent future enrollment in our courses
• Does not guarantee resolution in your favor

We will work in good faith to resolve legitimate payment issues promptly.

13. Taxes and Fees

Refunds are processed for the amount you paid. Please note:

• Processing fees charged by payment providers are non-refundable
• Currency conversion fees are non-refundable
• Taxes paid may or may not be refundable depending on local tax laws

14. Changes to Refund Policy

NeuroLearn Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your purchase is governed by the Refund Policy in effect at the time of purchase. Continued enrollment after policy changes constitutes acceptance of the modified policy.

15. Contact Information

16. Your Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws. Nothing in this policy is intended to exclude or limit any rights you may have under applicable law.